Frequently asked
questions.

Single origin means every coffee we sell comes from one specific farm, estate or cooperative. Not a blend of coffees from different places. It means we can trace exactly where your coffee comes from: the country, the region, the producer, the altitude and the process used.

It also means every bag has its own distinct flavour. Our Brazil tastes different from our Peru because they’re genuinely different coffees from genuinely different farms.

Speciality coffee is coffee graded 80 points or above on the Specialty Coffee Association (SCA) 100-point scale. It represents the top tier of the global coffee supply chain, roughly the top 10% of all coffee grown worldwide.

Every coffee we roast is an SCA-graded speciality lot. We work with a world-class green coffee supplier who gives us seasonal access to exceptional coffees. We taste every lot before it’s roasted and only approve what genuinely stands out.

Pick the grind that matches how you brew:

• Whole Bean – best if you have a grinder at home. Stays freshest longest and gives you the most control.
• Medium grind – for V60, AeroPress, Chemex, Moka pot, cafetière and drip machines.
• Fine grind – for espresso machines: Sage, La Marzocco, De’Longhi, Breville and pressurised baskets.

If you’re not sure, start with Whole Bean if you have a grinder, or Medium if you’re using a V60, AeroPress or filter machine.

Every order is roasted fresh on Monday and shipped the same week. Your coffee will never be more than 7 days old when it reaches you, anywhere in the UK.

We’ve roasted to this schedule every week since we started on the Isle of Seil, Argyll in 2019. It’s a rhythm we’ve never broken.

Yes. Our Decaf La Mariposa from Colombia is a single origin speciality decaf processed using the Sugarcane EA process, which removes caffeine without chemicals. Tasting notes of chocolate, nougat and apricot. Available in all bag sizes and as a subscription.

Store in a cool, dry place away from direct sunlight. Our bags are resealable with one-way degassing valves. Press out the air before sealing. Avoid the fridge or freezer for bags you’re using daily as condensation can affect the beans.

Whole bean stays fresh for longer than pre-ground. If you’re buying in bulk, whole bean and grind as you go is the better option.

Go to any coffee product page and use the Appstle subscription widget to choose your frequency (weekly, fortnightly, monthly), grind and bag size. Add to basket and check out as normal. Your subscription starts immediately.

You can also visit our Subscriptions page to see all available coffees and plans.

Subscribers save 10% on every order compared to the standard one-off price. The discount is applied automatically at checkout and on every renewal.

Yes. Log into your Hinba account and open the Appstle customer portal to:

• Skip any individual delivery
• Pause your subscription
• Swap to a different coffee
• Change your grind, bag size or frequency
• Update your delivery address
• Cancel instantly, no questions asked

Changes made before Sunday midnight will apply to that week’s order.

Weekly subscriptions have a minimum of 4 deliveries. Monthly subscriptions have a minimum of 2 months. After the minimum period you can cancel any time with no fees.

Yes. You can run multiple active subscriptions for different coffees at different frequencies from the same account. Good for mixing caffeinated and decaf, or keeping a few different single origins on rotation.

Orders are delivered within 1 to 3 working days across the UK. All coffee is roasted on Monday and shipped the same week.

We currently deliver within the UK only. If you’re based outside the UK and would like to order, get in touch and we’ll see what we can do.

You’ll receive a shipping confirmation email with tracking once your order has been dispatched. If it’s been more than 5 working days and you haven’t received it, contact us with your order number and we’ll look into it straight away.

All coffee is shipped in sealed resealable bags with one-way degassing valves to preserve freshness. Our outer packaging is minimal and recyclable.

Fill in our wholesale enquiry form with details about your business. We reply to all applications within one working day. Once approved, your account goes live with trade pricing and a named account manager.

Every wholesale partner receives:

• Trade pricing on all coffees
• A dedicated named account manager
• Complimentary barista training, on-site or SCA-aligned
• Access to commercial equipment: La Marzocco, Mahlkönig, WMF, Conti, Anfim, Puqpress, Marco
• Weekly roast schedule: submit orders before Sunday midnight for that week’s roast

Yes. We supply and support La Marzocco, Mahlkönig, WMF, Conti, Anfim, Puqpress and Marco across Scotland and the UK. Available via direct sale, lease-to-buy or finance, and can be bundled with your wholesale coffee supply.

Select Equipment on our wholesale enquiry form or contact us directly.

We supply wholesale coffee and commercial equipment to coffee shops, restaurants, hotels, offices, bakeries, gyms and any hospitality or food service business across the UK. If you’re not sure whether we can help, just get in touch.

We stock a range of home coffee equipment from brands we use ourselves: Sage (espresso machines and grinders), Hario (pour-over, scales and kettles), AeroPress (brewers and accessories), Comandante (hand grinders), Baratza (electric grinders) and Wilfa (grinders and brewers).

Browse all equipment ›

It depends on your budget and how hands-on you want to be:

• Sage Bambino – best entry-level machine. Compact, fast heat-up, good results without much of a learning curve.
• Sage Barista Express – built-in grinder, good for beginners who want everything in one machine.
• Sage Barista Pro or Oracle – for those who want more control and consistently excellent espresso at home.

Not sure? Email us and we’ll give you a recommendation based on your setup.

If you want the best cup, yes. Pre-ground coffee starts going stale within minutes of grinding. A grinder lets you grind fresh for every brew, which makes a real difference to flavour and aroma, especially with speciality coffee.

For espresso, a Sage Precision Brewer or Wilfa Uniform is a solid starting point. For pour-over or AeroPress, a Comandante hand grinder or Hario Smart G works very well.

We have 8 locations across Scotland:

• Oban – 62 George Street, PA34 5SD
• Glasgow West End – 86 Dumbarton Road, G11 6NX
• Great Western Road – 639 Great Western Road, G12 8RE
• Glasgow City Centre – 274 Sauchiehall Street, G2 3EH
• The Roastery – Glasgow
• The Bakery – 79 Lauderdale Gardens, G12 9QT
• Ziques – 66 Hyndland Street, G11 5PT
• Tusco – 88 Dumbarton Road, G11 6NX

View all locations, hours and directions ›

Yes. All of our coffee shop locations stock retail bags of our seasonal single origin coffees. You can also pick up equipment and accessories in Oban and selected Glasgow locations.

Hinba was founded in 2019 on the Isle of Seil, a small Hebridean island in Argyll, 30 minutes from Oban, connected to the Scottish mainland by the famous Bridge over the Atlantic. The name Hinba comes from Old Gaelic: In (land) and Ba (sea), meaning the island in the sea.

The values shaped on the Isle of Seil – the care, the precision, the commitment to traceability – are still the ones that guide every roast we do.

Because our coffee is roasted to order, we can’t make changes once an order has entered the roasting schedule, typically from Monday morning. If you need to change something, contact us as soon as possible and we’ll do what we can.

We stand behind every bag we roast. If your coffee arrives damaged, incorrect or you’re not satisfied, contact us within 14 days of delivery with your order number. We’ll arrange a replacement or refund, no questions asked.

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay and PayPal. All prices are in GBP. Transactions are processed securely through Shopify Payments.

Yes. Hinba gift cards are available in multiple denominations and delivered by email. They can be used on any product in the online store. Browse gift cards ›