Cancellation policy

Hinba coffee subscriptions are run by Hinba Ltd, 34 Bogmoor Place, Glasgow G51 4TQ, registered in Scotland, company number SC621002. Questions? Email hello@hinba.co.uk.

What you get

The coffee, bag size and grind you choose, roasted by our team in Glasgow and posted to you on the schedule you pick: every week, every 2 weeks, every 3 weeks or every month.

Price and payment

Subscribers save 10% on the coffee in every delivery, compared with buying the same bag as a one-off. Delivery is charged at our standard UK rates. Your price and any delivery charge are shown at checkout.

We take payment from the card you used at checkout each time a delivery is due. You can update your card from your account at any time.

Minimum of two deliveries

Every plan has a minimum of two deliveries: your first order and one more. After your second delivery you can cancel any time from your account, with no fee. Cancelling stops all future deliveries and payments.

Skip, pause and changes

You can skip a delivery or pause your subscription at any time from your account. You can also swap your coffee, change how often it arrives or update your delivery address there.

If a payment fails

We'll email you and try the payment again over the following days. If it still doesn't go through, we pause your subscription rather than cancel it, so you can pick up again once your card is updated.

Shop offers

Codes from our coffee shops give 20% off your first subscription delivery only, on top of the 10% subscriber saving. They can be used once per customer and can't be combined with other codes.

Your rights

Nothing in this policy affects your statutory rights.