Shipping policy
Delivery
Hinba Coffee Roasters is a trading name of Hinba Ltd, registered in Scotland (SC621002). This page explains how and when we deliver your order.
Our roasting and dispatch week
All our coffee is roasted to order, so we hold no roasted stock and you get it as fresh as possible.
- Monday: we roast. Every order placed up to the end of Monday is roasted and packed that day.
- Tuesday morning: parcels are handed to Royal Mail.
- Thursday: most UK orders arrive by then.
Orders placed from Tuesday onwards go out with the following week’s roast. Subscription orders follow the same schedule.
We email your tracking number once your order is packed. Tracking starts updating once Royal Mail has the parcel on Tuesday.
UK delivery
- Royal Mail Tracked: £3.55
- Free on orders of £45 or more
International delivery
Coffee is sent with Royal Mail International Tracked. Postage is calculated by the total weight of your order (including packaging) and shown at checkout.
| Order weight | Europe | Rest of world |
|---|---|---|
| Up to 0.5kg | £11 | £16 |
| 0.5kg to 1.1kg | £13 | £23 |
| 1.1kg to 2.2kg | £15 | £29 |
United States: £30 for orders up to 2kg.
For heavier international orders, please email us for a quote. Delivery times outside the UK vary by country.
Your country may charge import duty, VAT or a handling fee when the parcel arrives. These charges are set by your local customs authority and are paid by the recipient. If a parcel is refused or returned because these charges are not paid, we may deduct the return postage from any refund.
Equipment and other items
Equipment and non-coffee items may be dispatched separately and on a different day. The postage for these is shown at checkout.
Local pickup
Where pickup is offered at checkout, choose your Hinba shop and we will email you when your order is ready to collect. Please bring your order number.
Delays, lost and damaged parcels
Your order is our responsibility until it reaches you. If your parcel has not arrived within 5 working days of dispatch (UK) or 15 working days (international), or it arrives damaged, email hello@hinba.co.uk with your order number. We will trace it with Royal Mail and send a replacement or refund if it is lost or damaged.
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, which may carry a further postage charge.
Contact
Hinba Coffee Roasters, 34 Bogmoor Place, Glasgow G51 4TQ
Email: hello@hinba.co.uk